Having an effective administrative management is one of the demands that the contemporary world brings to companies.
To succeed in this mission, organizations need to take a full-time look at the whole.
Market, customers, employees, technology… all of this is within the scope of best practices when managing any business.
The subject, of course, is broad. It is quite complex and surrounded by uncertainties at many times.
In reality, the only sure thing you are aware of is: change. The way society acts, consumes and even thinks is constantly changing.
Even for this reason, having an assertive administrative management, which brings control of the entire operation, is essential.
For this reason, we have set aside a few steps to help you in this mission in your business.
We will talk about the importance of managing these aspects well and how this work is of paramount importance on a daily basis.
What is administrative management?
We can summarize your concept in a very simple and straightforward way. Administrative management is understood to be any process involving the administration of a company.
It is this management that takes care of the business and keeps operations running smoothly.
This concept emerged during the industrial revolution, back in the beginning of the 20th century.
The moment was one of searching for problems that companies did not face before.
From then on, the need within organizations to develop administrative techniques emerged.
The objective was to be able to effectively manage resources, people and information relevant to the business.
The organizational culture of companies became something important and began to take on the dimension it has today.
Therefore, regardless of the segment, all organizations need to be careful and assertive in administrative management.
Organization and strategic planning: these words are and will always be at the forefront of this mission.
After all, without them, no business can prosper.
No employee will be satisfied, no process will be oiled and this, of course, will impact the final delivery to the customer.
The benefits of correct administrative management
Having an efficient management goes far beyond a work routine and a healthy environment.
These factors are obviously important and basic to any company – but we can go a little further.
When you run a company well, you can have more control and efficiency in all processes.
The effect is positive from sector to sector. That’s why one of the main gains is in…
That’s because, whoever manages, is always around and attentive to everything. And when this happens, it is possible to identify what is being done well and what is not.
From there, decision-making needs to be fast. Several methods serve to help teams produce more.
Applying the agile methodology is one of them, to accelerate internal knowledge and encourage the sharing of best practices.
The 5S methodology is used to eliminate distractions that may meet the needs that companies have.
The focus is: show people your strengths and give frequent feedback on what needs improvement.
Show the importance of optimizing time, resources and show the importance of delivering better results.
Hitting goals more easily
Achieving the goals and objectives of the week, month and year are and must always be a reason for people to engage with the company.
Effective administrative management, with clear planning, facilitates this mission for everyone.
With short, medium and long term goals defined, it will be much easier to plan the routine of activities and reach the desired destination.
This goes for all sectors.
All departments have goals to be met – but they need to be not only clear but within reach of employees.
Even because, without realistic goals, there will certainly be a lack of motivation. The ultimate goal will always be far away.
And if that happens, then for sure your administrative management is failing.
Deliver more quality to customers
When these factors are in harmony, it is much easier to focus on the customer and deliver value to them.
Without a doubt this makes all the difference.
Can you see how a management that starts with the organization of internal processes is reflected in several later steps – including the door to the outside of the company?
Delivering quality products and services was already a must for any organization.
But the fact of how this delivery happens is what differentiates successful businesses from others. And only with motivated collaborators and producing well is this possible.
This is, in fact, the focus of any administrative management: people.
They are the people who deliver the value the company needs to other people.
Read: as much as you have an amazing product, you’ll still need your employees to deliver it with added value to customers.
The decisive role of an administrative manager
In order to manage a company well, some values are non-negotiable. Whoever is in charge of operations needs to be a person who primarily has empathy with others.
It is necessary to have an environment of harmony, tolerance and respect. Only then will everyone’s engagement be possible.
This is without a doubt indispensable. Not having this will greatly compromise the administrative management of businesses of any size.
The financial manager is engaged, concerned with processes and people and always acts proactively.
He needs to be the catalyst, responsible for a change in attitude at work.
From there, we can think about what the manager’s daily life is like. Some technical skills are equally important to this professional.
- anticipate potential problems and prevent them – not just remedy them;
- know and monitor internal problems;
- organize financial resources;
- within all types of leadership , be as positive and influential as possible;
- monitor internal processes that fall short of what is necessary and present solutions;
- Ensure the motivation of employees from all areas of the company, among others.
To help in this mission, some methodologies are important.
Like, for example, The Ishikawa Diagram. It goes towards mapping internal problems and finding solutions for them
Already SWOT analysis helps to identify positive and negative factors to be worked out.
3 steps for administrative management to take place in the best way
Study, patience, dedication, methodology and repetition. Good administrative management will want these and other elements.
The central figure of the manager is also fundamental. After all, he is the keeper of good practices, right?
Because of this, we have separated 3 steps on how to make an efficient and assertive management in companies.
Thus, you can have the necessary organization and attention at all ends of the processes.
1 – Plan all steps
Good management obviously starts with efficient planning, which is attentive to all the steps involved.
It is time to not only outline the goals but also how they will be achieved. Do this in a didactic way.
Although it is not the primary function of the sales playbook, the planning and its steps can be placed in this document and made accessible to everyone.
But, more important than planning is… fulfilling the plan and all of its steps.
Monitoring and evaluation need to be constant and, as a matter of fact, they need to be included in the planning.
Only then will it be possible to know whether what was idealized, when it leaves the paper, is effective or not.
The manager needs to bring together the people involved and give feedback on what is going well and what is not.
And together, decisions need to be made – although the manager has the final say.
Have the metrics that are relevant always on your side, even to be fair when evaluating.
This is good practice in administrative management. Identify a flaw that is still in its infancy and act so that it is resolved before it becomes bigger.
2 – Communicate efficiently
Another factor is essential and needs to be listed here: good communication.
Transparency to monitor, act and also carry out a fair performance evaluation are preponderant factors for good administrative management.
Especially in times of crisis, tranquility and tact with people need to appear.
Only open and immediate communication will make people feel a real part of the company.
This is not a task that can be procrastinated. Understand: it’s no use officially telling something when unofficially everyone already knew before.
Communication, by the way, is a two-way street. Not just talking is enough. It is necessary to know how to listen. Be available and open to dialogue.
This, together with the search for constant improvement and knowledge, is what makes an administrative management efficient.
3 – Use technology to your advantage
Technology exists to help everyone in their daily lives. Whether to order food, transport, talk, it doesn’t matter.
It is there and using it helps to optimize time, resources and have a better organization for any task that it undergoes.
In companies, this would be no different.
That’s why a good management involves the use of tools that help the work so that it is more practical and with all the information in one place.
Not only does the use of an ERP make sense at this point, as well as a CRM.
Through it, it is possible to manage all types of processes – not just sales.
Anything that has well-defined steps and actions can and should be managed there with Kanab- style funnels.
By doing this, you will save time, save resources and focus on what really matters to administrative management: people.
So, how can we help you?
Take the opportunity and read two articles that will help companies in the mission of an ever more efficient management.
The first talks about a well-known management tool and its benefits: the Balanced Scorecard.
The second brings another tool to manage well known and used by organizations, the 5W2H.